Nabbanja launches IG’s Ombudsman Complaints Handling Manual

By: Senyonga Derrick

Prime Minister Robinah Nabbanja last week launched the Inspectorate of Government ombudsman complaints handling manual as part of efforts to enhance service delivery.

The Prime Minister (right) appends her signature on the manual dummy symbolising the launch during the commemoration of the International Ombudsman Day at Mestil Hotel in Kampala

She launched the manual during a dialogue held by the Inspectorate of Government to mark International Ombuds Day at Mestil hotel in Kampala. The event was held under the theme: Raising citizens’ awareness of the Ombuds role for better service delivery.

The Inspectorate of Government said the manual would be used to effectively handle complaints related to service delivery. This, the Inspectorate of Government added, would empower citizens to demand for accountability from the people who hold
positions of power.

Ms Rose Lilly Akello is the Minister for Ethics and Integrity appends her signature on the manual

Nabbanja noted that the Inspectorate of Government was mandated to perform three functions – fighting corruption by investigating and prosecuting cases of corruption, enforcing the leadership code of conduct and ombuds (receiving and investigating
complaints from members of the public).

However, she added that the ombuds function was the least known by Ugandans yet it was very important because it was concerned with promoting fair, efficient, good governance and delivery of services to the citizens.

Beti Kamya signs on the dummy of the manual

The Prime Minister said improving access and quality of social services was one of the strategic interventions of the NRM Government as highlighted in the current National Development Plan and the party manifesto.

The Minister of Public Service, Muruli Mukasa, encouraged the Inspectorate of Government to take the fight against corruption to the people. This, he added, would ensure that moral values were inculcated in children at home.

Beti Kamya Turwomwe, the Inspector General of Government, noted that all Ugandans deserved quality services. She encouraged Ugandans to demand quality services as a right.